**In-Store Collection Policy**
Thank you for choosing to shop with us. To ensure a seamless shopping experience, we've outlined our in-store collection policy below. Please review this information before opting for in-store pickup.
1. **Collection Window**:
- Once your payment has been processed, we will aim to have your order ready to collect with-in an hour (according to our opening times of course!). This is not a guarantee so we ask you wait for the confirmation email before coming to the store to pick up your order!
2. **Cancellations / Uncollected Items**:
- In the event that an order is cancelled, or not collected within 7 days, we reserve the right to charge a 10% restocking fee at our discretion. This charge is to cover the administrative and inventory management costs associated with reserving and handling your order.
3. **Proof of Purchase and Identification**:
- When collecting your item(s), please bring along a copy of your purchase email (either printed or digital) and a valid form of identification (such as a driver's license, passport, or any government-issued ID). This is to verify the authenticity of the purchase and to protect our customers against any potential fraud.
4. **Collection Hours**:
- Items can be collected during our regular store operating hours. If you're unsure about our opening hours, please check our website or contact us directly before making your journey.
Thank you for understanding and adhering to our In-Store Collection Policy. We aim to provide a smooth and convenient service for all our customers. If you have any questions or require further clarification, please don't hesitate to contact our friendly team. We're here to help!
Thank you for choosing to shop with us. To ensure a seamless shopping experience, we've outlined our in-store collection policy below. Please review this information before opting for in-store pickup.
1. **Collection Window**:
- Once your payment has been processed, we will aim to have your order ready to collect with-in an hour (according to our opening times of course!). This is not a guarantee so we ask you wait for the confirmation email before coming to the store to pick up your order!
2. **Cancellations / Uncollected Items**:
- In the event that an order is cancelled, or not collected within 7 days, we reserve the right to charge a 10% restocking fee at our discretion. This charge is to cover the administrative and inventory management costs associated with reserving and handling your order.
3. **Proof of Purchase and Identification**:
- When collecting your item(s), please bring along a copy of your purchase email (either printed or digital) and a valid form of identification (such as a driver's license, passport, or any government-issued ID). This is to verify the authenticity of the purchase and to protect our customers against any potential fraud.
4. **Collection Hours**:
- Items can be collected during our regular store operating hours. If you're unsure about our opening hours, please check our website or contact us directly before making your journey.
Thank you for understanding and adhering to our In-Store Collection Policy. We aim to provide a smooth and convenient service for all our customers. If you have any questions or require further clarification, please don't hesitate to contact our friendly team. We're here to help!
