**In-Store Collection Policy**

Thank you for choosing to shop with us. To ensure a seamless shopping experience, we've outlined our in-store collection policy below. Please review this information before opting for in-store pickup.

1. **Collection Window**:
- Once your payment has been processed, we will aim to have your order ready to collect with-in an hour (according to our opening times of course!). This is not a guarantee so we ask you wait for the confirmation email before coming to the store to pick up your order!

2. **Cancellations / Uncollected Items**:
- In the event that an order is cancelled, or not collected within 7 days, we reserve the right to charge a 10% restocking fee at our discretion. This charge is to cover the administrative and inventory management costs associated with reserving and handling your order.

3. **Proof of Purchase and Identification**:
- When collecting your item(s), please bring along a copy of your purchase email (either printed or digital) and a valid form of identification (such as a driver's license, passport, or any government-issued ID). This is to verify the authenticity of the purchase and to protect our customers against any potential fraud.

4. **Collection Hours**:
- Items can be collected during our regular store operating hours. If you're unsure about our opening hours, please check our website or contact us directly before making your journey. 

Thank you for understanding and adhering to our In-Store Collection Policy. We aim to provide a smooth and convenient service for all our customers. If you have any questions or require further clarification, please don't hesitate to contact our friendly team. We're here to help!

How Back Orders Work at The Grand Strategium: A Simple Guide

At The Grand Strategium in Pudsey, we understand that getting your hands on your favorite products as soon as possible is a priority. That's why we're excited to explain our streamlined back order process, designed to get your desired items to you with minimal wait time and extra savings! Here's how it works:

 
1. Seamless Purchase Process

Start by selecting your product and choosing your preferred shipping method. It's just like making a regular purchase—simple and straightforward.

2. Weekly Orders Made Easy

Once your purchase is confirmed, we add it to our weekly order list. This system ensures that we're constantly restocking the items you love the most, making our inventory refresh both efficient and responsive to your needs.

3. Personalised Update

As soon as your order arrives at our store, we'll prepare it for shipping directly to your doorstep. If you prefer to pick it up in person, we'll notify you the moment it's ready for collection. This way, you're always in the loop.

4. A Thank You Voucher

To thank you for your patience and trust in our back order system, we include a 5% off voucher with your order. This voucher can be used towards your next purchase, offering you a sweet deal as a token of our appreciation.

5. Unbeatable Deals

As a cherry on top, enjoy an incredible 20-25% off RRP on all Games Workshop products, and up to 20% off other brands. Our commitment to offering the best deals makes us the cheapest option in the country for your gaming needs.

Why Choose Back Orders at The Grand Strategium?

Choosing to back order with us means you're not just getting your desired products; you're entering a world of savings and exclusive deals. Our process is designed to make waiting a little bit easier and a lot more rewarding. Whether you're adding to your collection or starting a new hobby, The Grand Strategium is here to make your experience enjoyable from purchase to play.

Visit us in Pudsey or shop online to take advantage of our efficient back order system and exclusive discounts. Happy shopping!